It is very nice to see the announcement of Head of Relationship Management,
University of York - Information Directorate offering an exciting opportunity has arisen within the Services Division, which brings together Library and IT staff to provide integrated services from within a newly refurbished and extended Library building. Applications are invited for the new post of Head of Relationship Management, leading a team of Academic liaison librarians, software applications support, training and communications staff.
You will be prepared to innovate, lead and manage change, respond enthusiastically to external developments, and be a reflective practitioner taking responsibility for your own development needs. You will have a good honours degree, a postgraduate qualification in a professional area relevant to the duties of the post, and considerable appropriate professional experience. You will make a significant contribution to achieving the overall vision for information within the University, with skills, knowledge or experience in service delivery, marketing, user understanding and relationships, quality and performance measurement.
You will work closely with and deputise for the Head of the Services Division and develop effective relationships within and outside the University. Management experience, preferably in a higher education, research or related service-oriented environment, and a good understanding of important issues for higher education institutions and the information services which support them are essential.
