Showing posts with label Guest Post. Show all posts
Showing posts with label Guest Post. Show all posts

Wednesday, April 21, 2010

The Magic of the Library (Guest Post)



The University of Bergen Library wanted to make a broad audiovisual presentation of the library to provide an interesting, exciting and fun review of the library collections, resources and departments. The film was to be a pilot to get experience with the production and impact of film as a tool in library marketing. Ole Gunnar Evensen(Ole.Evensen@ub.uib.no) and Svein-Arne Selvik write about the video in detail :



We started with a clean slate and our goal was to create something new and different. The film was not first and foremost intended to show where the library is or how to borrow books/ search the databases but was meant to convey the fantastic opportunities the library offers by presenting it as an exciting, inspiring and cool place. The film was also meant to challenge prejudices about libraries in general.

The general impression was that knowledge of the University Library and the broad range of resources we offer was not good enough. In particular, the various options other than books and electronic resource, such as the special collections, photo collections, and our many departments were not well known. We simply wanted to increase the public’s desire to use the library. The target group was the university’s patrons but with a special focus on new students.

The ambition of the project was that production should have professional quality. Subsequently there is a great emphasis on dramaturgy and narrative technique. Obviously high ambitions and low budgets are difficult to combine, so this called for creative thinking. We initiated collaboration internally at the University with the Department of Information Science and Media Studies. As a result of this the recent (June 2009) graduates from the course in movie and television production, Jade Hærem Aksnes and Stian Hafstad, were hired for a summer job to make the movie. Technical equipment for filming and editing was put at our disposal free of charge from the department. With their youthful enthusiasm, talent and creativity, the two students did a fabulous job. The students were supervised by Svein-Arne Selvik who functioned as the producer. Mr Selvik is employed at the library's Acquisitions Department, but has a background in TV production. As the production budget did not cover for actors, one had to rely on the library’s own employees to step in front of the camera, and Acquisitions manager Ole G. Evensen was assigned the part of the film’s recurrent character.

The primary target group for the film is students and the film was posted on our website (link) and used in training and information seminars. We wanted the students to gain a better understanding of the vast collection of resources the library can offer. We also wanted to highlight the potential of the library as a meeting place.

In addition to its primary role as a university library, our library is also open to the wider community. We wanted to reach out to the public and used distribution channels such as You Tube, and social media such as Facebook and Twitter.

As we quickly received many positive comments on the movie and high ratings, we decided to make a dubbed English version of the film to reach a wider public. The version Youtube.com has subtitles that can be auto translated into many languages.

Our experience is that this information film project really has paid off in many respects. The film has created greater awareness of the library in the academic society as well as among the students. The librarians use the film to kick off training sessions, and we experience that more than 6 months after the release of the film the number of views at Youtube is still increasing.


ENGLISH DUBBED VERSION http://www.youtube.com/watch?v=wytQ3pudf5k&feature=related

The Norwegian media has noticed the film, and there have been numerous postings about it, including on the websites of Norway's two largest TV stations.

It is a great honour for us to be awarded the third runner up place for the IFLA International Marketing Award 2010. Indeed, this has inspired us to further promote our library so that as many people as possible will get to experience the importance and usefulness of the library. The follow up of the first general library information film will be a film specially aimed at new students and focusing on the risky business of cheating and plagiarism. We are planning to release the new film at the end of May.


Friday, April 9, 2010

Story Tubes: Connecting Kids (Guest Post)

StoryTubes, the two-minute or shorter “my favorite book” video project, offers to dynamically increase interest in reading by connecting kids to other kids about books. Kids and their favorite books star in their own self-made videos for fun and prizes. It strengthens and establishes new relationships with technology and libraries.

[Denise Raleigh is the Director of Marketing, Development & Communications at Gail Borden Public Library District, 270 North Grove, Elgin IL 60120. Her e-mail address is: draleigh@gmail.com]




The project is for young people, ages kindergarten through high school.

The goal is energize kids’ interest in reading. The project attracts young people to an extremely creative and fun technology- based project that ultimately connects them to each other about books. It uses kids’ interest in media to fuel a core activity-- reading. StoryTubes is futuristic and inspires creativity, literacy and technological experimentation.

StoryTubes started in 2007 at Gail Borden Public Library so that local kids could use technology to talk about stories. Kids were thrilled to be the stars of their own movies and have a chance to win prizes. With their parents' permission, they filmed themselves talking about their favorite books and uploaded the videos to YouTube. Several thousand people viewed the videos at http://www.storytubes.info and voted for favorites. Online votes came in from all around the world. In 2008, kids from all over the U.S. spoke passionately about their favorite books as partner libraries from across the contiguous United States came aboard. In 2009, there were over 400 entrants including entries from Canada and Alaska. Googling “StoryTubes” returns over 27,000 links.

The contest prizes include books provided by publishers such as Simon & Schuster, Scholastic, DK, Charlesbridge Publishing, Harper Collins and Little Brown as well as cameras provided by Sony. The chance to win one of these prizes added excitement to the competition.

In its second year, StoryTubes expanded into new territory with the addition of Alaska and Canadian partners, Juneau Public Libraries and Annapolis Valley Regional Library in Bridgetown, Nova Scotia. Other partners that helped make StoryTubes 2009 a success were Buffalo and Erie County Public Library of Buffalo, NY; Middle Country Public Library of Centereach, NY; The Public Library of Charlotte & Mecklenburg County/ImaginOn, Charlotte, NC; Washington-Centerville Public Library of Centerville, OH; Gail Borden Public Library of Elgin, IL; and Harris County Public Library of Houston, TX.

Currently, the marketing has been of a low cost effective campaign using both virtual and in- person channels.

Eblasts are sent to
• bloggers all over North America
• state and province library associations
• school associations
• library associations – please see educators’ testimonials at http://www.storytubes.info/
• Children’s Book Council

Viral voting determines some of the winners of the smaller prizes. This component creates local and Internet buzz. One teacher described the scene in her hometown as, "...people were stopping in grocery stores to ask each other if they had voted for Jared that day." During May of 2008, the StoryTubes web site averaged 1,037 pages per day and 1,301 hits per hour. The StoryTubes web site pages were viewed over 150,000 times during the contest. .

We Plan to Create a Legacy - An organically growing database of creative book recommendations will allow the children of today’s youth to watch their parents. StoryTubes will create a creative literary legacy for tomorrow.


Costs – The beauty of this project is its minimal cost for entrants. The video can be filmed by phone, digital camera, webcam or video camera. There are many free videoing editing programs such as Windows Movie Maker and Apple’s iMovie. Libraries are the perfect partners for this project due to their role as providers of technology access. Both YouTube and TeacherTube are free video hosts. Time and creativity are the major costs. The StoryTubes web site has video “How tos” such as the one below at http://www.storytubes.info/categories/what_is_storytubes.html

Distribution is worldwide wherever there is an internet connection whether by phone, gaming device or computer.

By kids, for kids, it is all about connecting them to stories. Visit www.storytubes.info now as the contest is in full swing and watch kids in 2010 express their passion for books to others worldwide.

Sunday, March 28, 2010

Infoproducts enhance Visibility and Quality of Your Service (Guest Post)

InfoProducts Enhance Visibility and Quality of Your Service

K. Mohan

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K. Mohan, Ph.D. in Marketing of Library Services, is the Head of the Learning Resource Centre(LRC), at the Indian Business School, Hyderabad.He can be contacted at k_mohan@isb.edu -------------------------------------------------------------
You would agree with me that we as information professionals have to take many roles to suit changing needs of our customers. Some of us opt for the role of knowledge manager, managing the knowledge and intellectual capital generated across the organisations, while some of us work towards marketing of available resources in order to create customer delight.

One such role of my team members is to read the pulse of the customers proactively, brainstorm for effective idea generation to design and implement various products to meet the changing demands of customers, involve the stakeholders in the stages of brainstorming and design of product development in order to create a “wow” experience for customers. Information products and quality reference services is a mantra for today’s information professional to enhance their visibility and to contribute to overall organisational growth and strategy.

The Learning Resource Centre (LRC) had proactively realized the need for a number of products as we at the Indian School of Business (ISB) understand that our stakeholders are always pressed for time and are unable to utilize the wealth of resources for their academic and other decision making purposes. Our flagship info-product “Global InfoWatch” was conceptualised with the clear objective of extended value added service of providing the latest and up-to-date information on B-schools in India and across the globe, industry trends and market research updates to help students to perform better in their assignments, projects and other academic pursuits were also provided. The product is very useful for stakeholders in taking informed decisions as it tracks and disseminates data on success parameters such as admissions, b-school profiles, placements, executive education, intellectual contribution across the other business schools from published literature.

The Placement Guide and Industry Watch under the umbrella of Global InfoWatch extend the content with specialized updates on the recruiters who come to campus for placements, industry updates, and market trends. These products give students the edge during placements interviews as the latest information is accessible on a single platform in a personalized way, i.e., students and other stakeholders have the privilege of setting their preferences and can modify their interests from time to time, dynamically. The other sub-products such as Course Guide, CD-Watch, etc also help the stakeholders in enhancing their performance.

This concept and such info-products would definitely enhance the visibility of the organization and the quality of the learning experience for its stakeholders.

-You are welcome to share your marketing experience on the Blog-

Saturday, March 20, 2010

Interior Layout is Part of Marketing (Guest Post)

Retail Interior Layout for Libraries

Christie Koontz, PhD

[Christie Koontz, PhD, is on the faculty at Florida State University in Tallahassee, School of Library and Information Studies (USA). Koontz teaches marketing and serves on the IFLA Management & Marketing Section. Her e-mail address is Christie.Koontz@cci.fsu.]

My favorite grocery store offers a wonderful space of orientation upon entry. The wide doors open, and to the immediate right is free coffee, and soft drink and copy machines. To the left is check cashing, an ATM machine, and for better or worse, Florida lottery tickets. Several yards ahead to the right are specialty foods (organic), and to the left, seasonal promotional items. The wide right hand turn (that favors a world of right-handed people) sweeps you to toiletry and cosmetic items, dairy foods, and aisles of canned and packaged goods. The tour finishes with frozen foods and fresh bakery items and check out. The store offers convenience while communicating daily and seasonal products to customer markets. This grocery chain effectively employs the principles of retail interior layout reviewed in this article. Why not libraries? Consider this.

Layout for Increased Sales and Use

Retailers estimate planning and deploying displays can increase sales of average items as much as 330-360 percent. Specifically, the proper display of items in the average department store results in $312-$584 additional sales. To put these figures within the library context, review the following.

A library serving more than 50,000 people currently has an annual circulation of 275,000 or 5.5. per capita. If improved layout increased circulation by 300 percent—circulation figures would rise to 1,100,000 or 22 per capita. If the improved layout only increased circulation 100 percent—circulation figures would still rise to 550,000 or 11 per capita. Clearly libraries can immensely benefit from application of tried and true retail practices,

especially since we have so much in common. Let’s review what we have in common.

What Retail Stores and Libraries Have in Common

1. Organizational Goals

The overriding goal of most retail stores and libraries is to maximize the number of customers and profits. For libraries, profit is measured in the use of services and materials.

2. Means of Attracting Customers

The principal means of attracting customers is similar for retailers and librarians including: the nature and size of the product lines (collection and services); special offerings to targeted groups (e.g., Spanish language books for children of Hispanic families); convenient delivery of services (location of library and or hours of access).; and successful promotional messages directed to actual and potential customers (websites and direct mail to registered users.)

3. Customer Satisfaction Tools

In order to retain customers and increase use, retailers and libraries must satisfy customer wants and needs within the majority of transactions. Retailers identify three chief tools for generating satisfaction which also apply to libraries: 1) the size and convenience of the facility; 2) adequate pricing strategies (how much time customers must expend to use our services); and 3) the interior layout of the materials and equipment, furnishings, and displays (effective for, but lesser used by libraries.) .

4. Shopping Behavior
Retail and library customers also share shopping behaviors: 1) our consumers seek to accomplish their goals with the least time and effort, and with the most convenience possible; and 2) increased customer traffic generates purchases within the retail store, and the volume of use of materials and services within the library.


These shared characteristics provide a positive basis for libraries using retail interior layout principles. Check out some retailing websites which share layout tips!! http://retail.about.com/od/storedesign/ss/store_layouts.htm



Portions of this post were first published by Koontz, C. M., (2005), in Retail Interior Layout for Libraries,” Marketing Library Services, v. 1, (January/February): pp. 3-5.